REFUND POLICY
British Learning and Accessories Private Limited
This Refund Policy (“Policy”) governs all payments made to British Learning and Accessories Private Limited, a company incorporated under the Companies Act, 2013 (“British Learning”, “the Company”, “we”, “us” or “our”), for any services rendered by British Learning through its website www.britishlearning.uk or any associated digital platform.
This Policy forms an integral and binding part of the Terms of Service and User Agreement and shall be read in conjunction with the same.
1. Scope of Applicability
This Refund Policy applies uniformly to all services offered by British Learning, including but not limited to:
- Online education, digital courses, certifications and diplomas
- Applications for and memberships of the British Learning Research Council (BLRC)
- Memberships of Certified Training Centres (CTC)
- Fellowships, research mentorships, repositories and academic publications
- Academic services, verification services, identity cards, transcripts and related offerings.
No distinction is made between different services unless expressly stated in writing.
2. Uniform 24-Hour Refund Policy (Unconditional)
British Learning follows a simple, transparent and consumer-friendly refund rule.
A 100% refund of the amount paid shall be granted if:
- A refund request is sent by email to support@britishlearning.uk, and
- The request is received within twenty-four (24) hours from the time of payment.
No justification or reason is required from the User within this 24-hour window.
3. Refund Requests After 24 Hours
Once 24 hours have elapsed from the time of payment, no refund shall be issued under any circumstances, irrespective of:
- Whether the User has accessed or not accessed the service
- Whether the programme or membership has commenced or not
- Change of mind, personal reasons or inability to continue
- Dissatisfaction with content, structure, format or expectations
- Non-attendance, partial participation or non-completion
- Academic, professional, research or publication outcomes
This condition applies equally and uniformly across all British Learning services.
4. Refund Processing Method & Timeline
- Approved refunds shall be processed only to the original mode of payment used by the User
- Refunds are normally processed within 7 to 10 working days, subject to banking and payment gateway timelines
- British Learning shall not be liable for delays caused by third-party payment processors, banks or financial institutions
5. Taxes and Transaction Charges
Statutory taxes or non-recoverable payment gateway charges may be deducted only where such charges are not refunded to British Learning by the payment processor.
6. No Adjustment, Transfer or Credit
Statutory taxes or non-recoverable payment gateway charges may be deducted only where such charges are not refunded to British Learning by the payment processor.
- Approved refunds shall be processed only to the original mode of payment used by the User
- Refunds are normally processed within 7 to 10 working days, subject to banking and payment gateway timelines
- British Learning shall not be liable for delays caused by third-party payment processors, banks or financial institutions
unless expressly approved in writing by British Learning.
7. Fraud, Misrepresentation or Breach
No refund shall be issued where access or participation is terminated due to:
- Fraud, misrepresentation or suppression of material facts
- Breach of the Terms of Service or applicable law
- Misuse of platform, content or institutional representations
Termination in such cases shall be without refund or compensation.
8. Electronic Acceptance & Click-Wrap Enforceability
This Refund Policy is electronically accepted and legally binding.
By performing any of the following actions, the User expressly confirms that they have read, understood and irrevocably agreed to this Refund Policy:
- Clicking “I Agree”, “Accept”, “Proceed”, “Enroll”, “Submit Application”, “Make Payment”, or similar buttons
- Completing any online form, registration or membership application
- Making any payment through the Platform or authorised payment gateways
- Accessing or continuing to use any British Learning service
Such electronic acceptance constitutes a valid and enforceable contract under the Information Technology Act, 2000, the Indian Contract Act, 1872, and applicable consumer laws, and shall have the same legal effect as a physically signed document.
No physical signature or additional confirmation is required.
9. Waiver of Electronic Acceptance Objection
The User expressly waives any right to dispute the enforceability of this Policy on the grounds that it was accepted electronically or without a handwritten signature.
10. Legal Compliance
This Refund Policy is framed in compliance with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Indian Contract Act, 1872
- Information Technology Act, 2000
British Learning treats all online education and academic services as “services” under Indian law and discloses refund terms transparently to avoid unfair trade practices.
11. Final & Binding Nature
This Refund Policy is final, binding and non-negotiable.
No verbal assurance, sales communication, WhatsApp message, email or marketing material shall override or modify this Policy unless expressly stated in writing by British Learning.
British Learning reserves the right to amend this Policy at any time. Continued use of the Platform constitutes acceptance of the revised Policy.
12. Refund Request Contact
Note: You agree to submit to the exclusive jurisdiction of the courts located in Mumbai to resolve any legal matter arising from the Refund Policy.
